Helping you make an informed decision

Thank you for considering The LCV Group to help find and finance your next vehicle.We are great service providers and have a commitment to treating our customers fairly so please find below some facts which explain who we are and what we do.

Established in 2015, we are The LCV Group, operating nationwide from our offices at Riverside House, Normandy Road, Morfa Industrial Estate, Swansea, SA1 2JA. We are a trading style of XLCR Vehicle Management Ltd.

We are an independent credit intermediary, sourcing vehicles and introducing customers to lenders with access to a representative range of competitive vehicle finance products and services. We are authorised and regulated by the Financial Conduct Authority (FCA), which is the independent watchdog that regulates financial services. Details of our authorisation can be checked online at register.fca.org.uk or by calling 0800 111 6768. Our FCA register number is 315268. We are not a lender. We are not financial advisers so are not able to offer you advice or make recommendations. We will ask you questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Payment for the service that we provide you will be made up of an administration fee which will be clearly detailed on your quotation, which you will pay to us directly, and on some occasions a discretionary payment, or other benefit, which we may receive from any lender(s) or supplier(s) that we introduce you to. The amount we receive may vary depending on the choices that you make. Where applicable, any amount we receive in this way will be included in your monthly payments and the total amount you pay over the term. You have the right to know the amount of any payment we will receive for our service. We will also tell you when you have a right to cancel along with any other expected charges which might apply.

We also act as an insurance intermediary for certain optional insurance products which we offer from a limited number of insurers. You can ask us for a list of which companies’ products and services we offer. We do not charge a fee for our insurance services. As with our consumer credit services, you will not receive advice or a recommendation from us.

For our insurance products, we are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Non-compulsory insurance is covered for 90% of the claim without any upper limit. The FSCS does not cover consumer credit business. You have a statutory right to cancel your insurance policy within 14 days of issue. Policies cancelled
outside of this period will be subject to an administration fee. You can find more details in your policy documents.