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Terms and Conditions.

The lcv group is a trading style of XLCR Vehicle Management Ltd. We are part of the Global Vehicle Group Ltd. XLCR Vehicle Management Ltd will be termed the lcv group for the purpose of this agreement and clarity of definition. The User of the Website i.e. the registered and logged in party that is utilising the lcv group website www.thelcvgroup.co.uk or any subsequent URL which may replace it and also any related software or appertaining software, will be termed User. Once a User becomes a Customer i.e. purchases/ leases/ rents a vehicle from the lcv group, the User shall be termed as Customer. ·conditions· means these terms and conditions as detailed herein; ·website· and "Site· means the Website located at www.thelcvgroup.co.uk or any subsequent URL which may replace it and also any related software or appertaining software; "Purchase or Contracted/ Vehicle" and "Contract· and "Document· means any binding agreement to which the Customer has entered into with the lcv group with regard the supply of any vehicle(s). "Vehicle Valuation· and "Vehicle Valuation Form· means vehicle description submitted by the Customer to the lcv group with details on any part exchange vehicle(s) to which the Customer has requested a Vehicle Valuation to be based upon. "Driving Agency· means any party nominated by the lcv group to deliver any vehicle to the Customer. "Assessment" means the full report compiled by the lcv group upon acceptance of any part exchange vehicle to determine the condition & it's relation to the Vehicle Valuation Form or Vehicle Valuation details submitted by the customer verbally or otherwise. "Nearly New Vehicles· means any vehicles that are not supplied as new to the Customer from the lcv group or vice Versa. Pre reg vehicles mean "Nearly New· Vehicles that are pre-registered with delivery mileage. Terms related to Pre Reg vehicles means only supplied in accordance to manufacturer's supply terms. "Related Software· or "Appertaining Software· means any software related to the lcv group to include its management system in whole, in part or otherwise. "Pre-Contract Order Confirmation· means the signed quotation provided by the Customer to the lcv group that accompanies the finance application documentation that forms the part a binding agreement of sale if the terms and conditions and supply terms are fair and reasonable. "Appertaining Invoice· means any invoicing schedule relating to the Customer Agreement with the lcv group which in itself is a binding agreement. Invoices will be deemed to have been given at the time of delivery (if delivered by hand) or two working days after posting if sent by pre-paid first-class post or seven working days after posting if sent by airmail post. For avoidance of doubt "the Customer· may be either a Company or a Person which shall be determined by the Customer's declaration verbally or on-line or in writing or otherwise.

 

  1. Credit Acceptance

1.1 Vehicle quotations and supply terms that incorporate or offer any form of credit, finance, contract rental option, or otherwise is subject to terms and acceptance of the

lcv group and/or their participating dealer or finance company. The lcv group cannot guarantee credit acceptance of any quotation or terms of supply. The lcv group or Allocated Finance Company will make searches at credit reference agencies who will supply the lcv group with credit information, as well as information from the Electoral Register

  1. Validity of Quotations

2.1 Quotations will remain valid for a period of 14 days, except in the event of;

-              Changes in market interest rates

-              Changes in market conditions that result in movement in vehicle residual values

-              Manufacturer Price Changes

-              Nearly New vehicles are sold

-              Errors in data however so occasioned that result in miscalculation of the quotation

Although the lcv group will make every effort to maintain the validity of quotations, the lcv group reserve the right to remove or withdraw quotations or orders based upon said quotations supplied by the lcv group to the Customer without notice.

  1. Documents and Ordering
    • All proposals are subject to terms and acceptance of the lcv group or their participating dealer or finance company.
    • Where Finance is required by The Customer, the Customer will place a Pre-Contract Order Confirmation with the lcv group along with the Customer details that are relevant to obtaining said finance, whereupon when finance is accepted the Customer will be notified of any conditions of finance approval and approximate delivery times and should this information be acceptable to the Customer then the lcv group will place the firm order on said vehicle accordingly, where upon the Customer is bound to the terms of the order and the terms and conditions detailed herein.
    • Under no circumstances is the Customer to place orders with dealers for vehicles on behalf of the lcv group; or issue instructions to deliver vehicles. On, and not before receipt of all required legal documentation and cleared initial deposit/ payment funds, the lcv group will issue release instructions in writing to the supplying dealer for the vehicle to be delivered.
    • The lcv group reserves the right to pursue from customer, the recovery of any costs incurred where the cancellation of a vehicle order or subsequent actions of the customer directly contribute to a loss of revenue to the lcv group.
    • Any costs incurred as a result of such unauthorised orders are the full liability of the Customer and may include, but are not exclusive to:

-       Cancellation charges

-       Administration charges

-       Additional road fund licence charges as a result of early release

-       Falls in residual value

-       Delivery & collection charges etc.

  1. Cancellation Policy

HOW TO CANCEL

ORDER CANCELLATION

If an order is cancelled prior to delivery, we may charge a cancellation fee to cover any costs that the lcv group incur. The amount we charge will be dependent on the factors below but not limited to:

Cancellation charge applied by the dealer

Cancellation due to Change in Circumstances and delay on Vehicle Order

Where there is a change in circumstance and where the anticipated delivery date is further delayed, and we have a signed Vehicle Order Form the below will apply:

  1. If finance documents are signed – you will not be eligible for a refund as we would have completed a minimum of 50% of our services.
  2. If you have not signed finance documents, but we have a signed Vehicle Order Confirmation then no refund will be payable.


Please note any money retained will be kept on file for 6 months – i.e., if you place another order with us within that period, we will deduct the amount retained from the cost of services on the new order.

Any future orders will be subject to the terms of business at that time.

Cancellation charges will be calculated based on an evaluation of these points. A full breakdown of the calculation of the cancellation charges incurred, if any, will be provided.

To cancel a contract, you just need to call us on 01792 818538 and ask for Jade Jardine or Beth Barguss to inform us of your decision to cancel.

DELAYS

Please note, that vehicle lead times are provided by the vehicle manufacturer/ dealer partner, and we are reliant on the information communicated to give customers the best estimated lead time.

Whilst we aim to keep our customers updated with the most up to date information, it is important to note that as a broker, delivery delays fall outside of our control. The lcv group have no influence or control over delivery dates and therefore we will not accept responsibly for any losses or inconvenience caused because of a delay from the vehicle manufacturer/dealer partner.

Delivery dates are subject to change by the vehicle manufacturer and delays can occur due to production issues, component shortages along with world events such as COVID, strike action and the war in Ukraine.

We are always happy for you to contact us if you would like an update, however, please be aware that we will contact you when we have updated information regarding your order.

Should a delay in delivery cause you any challenges, then please contact your sales adviser who can discuss your circumstances and offer potential solutions.

We would recommend that if you have an existing vehicle, you speak with our Fleet team to see what options are available to you in terms of extending your existing agreement. We would never recommend that you sell or return a vehicle until we have a confirmed delivery date for your new vehicle.

Please note that we may be able to offer you an option to hire a vehicle for up to 12 months at an additional cost. In taking this option you will enter into a short-term hire agreement – separate terms and conditions apply.

DELIVERY

All vehicles are driven unless otherwise stated. Transported deliveries may be arranged but this is subject to dealer partner availability and a charge will be applied. Please speak to your sales adviser for further information.

We do ask that all customers check the vehicle thoroughly before signing to ensure that the vehicle is in good condition and the specification is as required, as per your signed Vehicle Order Form.

We ask if you the vehicle is not as specified on your signed Vehicle Order Form, or its condition is not acceptable that you contact the lcv group and make a note of any damage on the delivery note. We will agree the best course of action prior to you accepting delivery.

Once you have signed to accept a vehicle, we will not be able to guarantee we can assistant in resolving any issues.

If you would like any further information on deliveries, please speak to our deliveries team

Customer Specified Vehicles

If the vehicle ordered is configured to a bespoke specification, we will request a larger separate fee, typically £1000, which will be non-refundable in the event of cancellation. This will be advised by your sales adviser at the point of order.

 

  1. Part Exchange
    • The lcv group will only agree to Part Exchange vehicle/s from Customer in certain circumstances and any such transactions will be agreed specifically by an the lcv group company official.
    • Where the Customer offers to sell the lcv group a vehicle in lieu of paying part of the purchase price (from now on referred to as the part-exchange vehicle) the lcv group will give the Customer a valuation for the part-exchange vehicle. The valuation will be determined using the information the Customer provides to the Lcv group about the part exchange vehicle. The valuation is given by the lcv group on the assumption that we will collect the part-exchange vehicle from the Customer within 30 days of the date we gave the valuation for the part-exchange vehicle.
    • The Customer will be deemed to have paid that part of the purchase price equal to the value of the part exchange vehicle as stated in our valuation which corresponds with the date on which we collect the part exchange vehicle (from now on referred to as the part-exchange valuation).
    • The lcv group will hold the Customer responsible for any misdescriptions resulting in losses incurred by over-valuing of part exchange vehicle by the lcv group and the lcv group reserve the right to recharge the Customer accordingly.
    • The Customer must ensure that the vehicle is handed over to the lcv group in the same condition as described in the Vehicle Valuation Form or any other written confirmation of condition of vehicle or any verbal confirmation of vehicle condition and in the event that it is not, the lcv group have the right to consider the following factors and amend the Vehicle Valuation accordingly to which the customer will be bound & will still honour the Purchase or Contract on the other vehicle that has previously been agreed: a) Substandard Repairs; b) Unsatisfactory service records and/or service history and/or evidence that the vehicle is soon due for a service of any kind or any other type of miscellaneous maintenance that the lcv group consider crucial to the safety and/ or smooth running of the vehicle to include (but not exclusive to) Tyres (to include worn tyres/ unsatisfactory tyre depths), Clutch, Brakes, mechanical work, electrical work or any other item that has not been disclosed; c) Unsatisfactory service history as defined by the absence of Main Dealer stamps (or proof of servicing by way of copy invoices/ receipts for said services) for every service as per the manufacturer's guidelines if the customer has declared that the vehicle has a full Dealer Service history, and "Main Dealers· shall be interpreted as any UK main franchise dealer; d) Unsatisfactory service history as defined by the absence of any reputable garage or service centre stamps (or proof of servicing by way of copy invoices/ receipts for said services) for every service as per the manufacturer's guidelines if the customer has declared that the vehicle has a Full Service history, and "Main Dealers" shall be interpreted as any UK main franchise dealer; e) Absence of service book with said information whereupon the customer cannot provide said service book to prove service history & cannot provide evidence of services accordingly; f) Any Mismatching or discolouration of paintwork; g) Any damage to any windscreen or other glasswork; h) Any bodywork damage to include stone chips (excluding fair wear & tear to be assessed on vehicle's mileage & condition), surface scratches (through the paintwork). any minor or major dents however so occasioned, bumper damage. and/or any other damage to the vehicle's interior, exterior & mechanical composition. I) The vehicle has been involved in an accident that the lcv group deems or considers to be serious & the Lcv group considers crucial to the value and/or safety of the vehicle;j) The Vehicle has previously been recorded as a total loss i.e. Stolen & recovered; k) The Vehicle is an Imported Vehicle and this has not been declared on the initial Vehicle Valuation; l) The Vehicle is a non-parallel import vehicle (commonly referred to as a Grey Import) that has had Single Vehicle Approval Test (SVA) and the vehicle has been imported & does not comply with current UK specification. UK type approval. UK Safety regulations which will be solely at the discretion of the lcv group.
    • The Lcv group will collect the Customer's Part Exchange upon delivery of the Customer's Purchase or Contracted vehicle (or the Customer will deliver the Part Exchange vehicle to the lcv group prior to or at the same time as their Purchase or Contracted vehicle is delivered. this is at the discretion of the lcv group at the time of the valuation and the Lcv group will assess the vehicle upon return to the lcv group premises, at the first available opportunity, light & weather conditions permitting, & the lcv group's report on the vehicle will be final to the lcv group Assessment of the vehicle compared to the Vehicle Valuation and the lcv group reserve the right to recharge for items accordingly after said Assessment has been compiled.
    • The lcv group reserve the right to claim back in the event that the lcv group are faced with unrecoverable losses from any Part Exchange that the lcv group have taken in from the Customer or any other such losses that the lcv group see fit which may vary from time to time & will dependent upon the lcv group's discretion depending upon circumstance.
  2. Acknowledgements
    • It is expressly agreed between the parties that the provisions of this Agreement are reasonable and do not interfere with freedom of action by any party that enters into this Agreement with full knowledge of all the provisions hereof and the Customer acknowledges that all such provisions are fair & reasonable.
    • The Customer is aware that in connection with any finance or vehicle acquisition transaction and/or application the lcv group will carry out a credit check with one or more licensed credit reference agencies that will retain a record of that search, by agreeing to these terms this authority is automatically given to the lcv group.
      • In the event of default. this will also be recorded with the relevant agencies. This information may be used by other lenders when assessing credit for any person within that household and/or the company itself and also for occasional debt tracing and/or fraud prevention purposes.
  1. Finance and Leasing
    • If the Customer buys a vehicle from the lcv group using finance from a third party or through a leasing company the Customer will also be subject to terms and conditions imposed by the finance or leasing company.
  2. Delivery
    • When the Customer places an order with the lcv group the Customer acknowledges that the vehicle will be delivered to the Customer free of charge to an address in mainland Great Britain by a driver of the lcv group's choice and not delivered on a transported or trailer unless otherwise requested, whereupon the Customer understands that there will be cost implications that will be quoted separately by the lcv group and must be agreed and paid for by the customer prior to said delivery.
    • The Customer acknowledges that it is the Customer's responsibility to ensure that the vehicle condition is signed for appropriately upon handover and the lcv group will accept no liability for any damage incurred as a result of the journey and/or any damage not noted upon delivery, although should any damage incurred as a result of the journey be proven the lcv group will make the appropriate insurance claim where necessary either via the lcv group's insurance company or the Driving Agency's named insurer in which case the Driving Agency will be responsible for such a claim and the lcv group will not be held responsible.
      • The customer is aware that when the vehicle is delivered it may not be perfectly clean and may have suffered wear and tear as a result of the journey. The Customer accepts that the lcv group will not be liable for such wear and tear unless caused as a direct result of negligence.
      • Where one of the lcv group nominated drivers has delivered the vehicle to the Customer, the mileage shown on the odometer of the vehicle will increase from the mileage indicated on any initial order documentation supplied by the lcv group, to reflect the mileage incurred during the journey and will be indicative of the journey in miles from any supplying dealer's destination and also taking into account and mileage incurred from the vehicle's original destination when manufactured and road tested or bought into the United Kingdom where applicable.
      • The lcv group will endeavour to deliver the vehicle by the date specified in any confirmation of acceptance of any customer order, but the lcv group will not be liable to the Customer for any delay in delivery or for any loss (including loss of enjoyment, use and profit), costs, damages, charges, expenses or otherwise caused directly or indirectly by any delay in delivery.
    • The Customer may not take delivery of the vehicle until the purchase price has been paid in full and via cleared funds to the lcv group.
  3. Termination
    • If any of the following occur and, where the breach is capable of remedy, the Customer has not done so within 7 days of receiving a written notice from the lcv group to that effect. the lcv group may terminate the contract:
      • The lcv group reasonably believe that the contract has been formed upon the basis of a typographical or arithmetical error (including but not limited to the purchase price or part-exchange valuation);
      • The Customer fails to pay the purchase price and any other sums due to the lcv group under these Terms and Conditions before or when the vehicle is available for delivery;
      • Where the Customer has agreed to collect the vehicle, and failed to collect it within 14 days of the agreed date for collection;
      • Where the Customer has not agreed to collect the vehicle, and the Customer does not collect the vehicle within 7 days of the date that the vehicle is available, the lcv group will notify the Customer that the vehicle is available for delivery or collection and re-agree a date and nominate an address in mainland Great Britain for the lcv group to deliver the vehicle to the Customer within a maximum of a further 14 days;
      • For any reason the Customer is unable to accept delivery of the vehicle at the nominated address in mainland Great Britain on the agreed date for delivery and the Customer did not give the lcv group more than five working days' notice that the Customer would not be able to accept delivery on that date; or
      • The Customer is in breach any of these Terms and Conditions.
    • In the event of the lcv group having to give the Customer notice under any terms within this agreement, the lcv group may store the vehicle or have it stored by a third party on such terms as the lcv group deem fit, with the reasonable costs of such storage and any additional transportation to be paid by the Customer until the lcv group deliver the vehicle to the Customer.
  4. Your right to cancel
    • The Consumer Contracts Regulations (Distance Selling) 2014 provide regulated Customers with a right to cancel the contract at any time up to the end of the fourteenth working day beginning with the day after the day on which you receive the vehicle. Working days excludes weekends and bank holidays.
    • If you wish to cancel the contract you must write to the lcv group at Crownhawk Properties Limited T/A the lcv group, Riverside House, Normandy Road, Morfa Industrial Estate, Swansea, SA1 2JA and post by Guaranteed or special delivery or some form of postage that is traceable via the Postal System.
    • If the contract is cancelled by the Customer in accordance with these Terms and Conditions after delivery of the vehicle the lcv group will give the Customer the option of returning the vehicle to the lcv group head office at Crownhawk Properties Limited T/A the lcv group, Riverside House, Normandy Road, Morfa Industrial Estate, Swansea SA1 2JA (or such other location as we will notify to you) at your expense or permitting us to collect the vehicle from you, in which case we will charge you 250 plus VAT to meet our direct costs of recovery, in both cases within 10 days of the date of cancellation.
    • At the time of return or collection of the vehicle the Customer must provide to the lcv group all keys, the V5 registration document and all optional equipment and accessories and other documentation and items supplied with the vehicle.
    • If the Customer cancels the contract following delivery of the vehicle the Customer must take good care of the vehicle until such time as the vehicle is in the lcv group's control and agree that any such necessary arrangements will be made until the vehicle is returned (as per clause 10.4 ).
    • The lcv group will return all sums paid by the Customer in relation to the cancelled vehicle less any sums deducted pursuant to the terms and conditions herein and any sums which relate to a service which the Lcv group have already begun to provide at the date of cancellation which will be determined by any relevant appertaining contract and/or verbal agreement between the lcv group and the Customer.
    • If the lcv group have taken possession of a part-exchange vehicle from the Customer when the Customer cancels the contract the lcv group may, subject to terms and conditions herein and at our option return the part-exchange vehicle to you or pay to you a sum of money equal to the part-exchange valuation taking into account any depreciation as per current market guidelines.
    • If the Customer buys a vehicle from the lcv group through a finance company and the Customer cancels the contract, the Customer's notice of cancellation will be deemed to cancel any agreement between the lcv group and the finance company and any agreement between the Customer and the finance company. 10.9 The Customer will not be entitled to cancel the contract if:
    • The customer will not be entitled to cancel the contract if:
      • The vehicle has suffered any damage which was not caused by the lcv group unless the lcv group decide to accept return of the vehicle and agree an appropriate reduction in the amount of money to be returned to the Customer following cancellation to fairly and adequately compensate us for the cost of repairing the damage to the vehicle and/or any reduction in value of the vehicle;
      • The Customer is unable for any reason or refuse to return the vehicle to us or permit us to collect the vehicle in accordance with the terms and conditions herein;
      • The vehicle has been made to the Customer specifications or personalised;
      • The Customer fails to take reasonable care of the vehicle, which for the avoidance of doubt includes increasing the mileage shown on the vehicles odometer by more than 100 miles compared with the reading recorded on the vehicle handover checklist which we will provide to you on delivery of the vehicle.
      • The vehicle is ordered by a company and not a person.
  1. Description and pictures on our website
    • All drawings, photographs, illustrations, descriptions and advertising material on the lcv group website are published only to give you an approximate idea of the vehicles for sale and do not form part of the contract between the lcv group and the Customer.
  2. Status disclosure
    • The lcv group a trading style of XLCR Vehicle Management Ltd is authorised and regulated by the Financial Conduct Authority. We hold full permissions with the Financial Conduct Authority for credit brokerage. Our firm reference number is 315268.
    • We are a broker member of the British Vehicle Rental and Leasing Association.
    • We can introduce you to one of our carefully selected panel of lenders and will not refer you outside of this panel without your express additional permission.
    • the lcv group. charge a fee on all commercial vehicles and comprises of a vehicle sourcing element and a stock allocation element. The fee payable is £275 + VAT. The fee is payable prior to entering into an agreement and document processing. Payment can only be made via Debit or Credit Card. 

We will receive a fixed and/or variable commission from the finance lender should you decide to enter into an agreement. The commission we earn does not influence our decision when introducing you to a lender. This amount is determined by the finance type and duration of the agreement. The commission we receive is included in the price you pay. We may also receive an annual or quarterly payment(s) or other benefits based on the volume of business we submit to our finance lenders. If you have any questions about the nature of the commission, please email compliance@thelcvgroup.co.uk

For further information on commission disclosure, please write to info@thelcvgroup.co.uk prior to entering into an agreement. Some finance providers may charge an administration fee for setting up an agreement between you the customer and them.

  1. Customer service and complaints
    • We would seek to resolve any complaint or concern you may have in the first instance. If we are unable to, then you may be able to refer your complaint to the Financial Ombudsman Service.

 

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